Support

Theme Park Bites Support

The fastest way to reach us is email. We read every message, usually reply within 2 business days, and we're especially quick on anything that affects your reviews, account, or in-app purchases.

Common Questions

How do I edit or delete a review I posted?

Open the menu item, scroll to the top, tap "Edit your review." From there you can update any field or tap the red "Delete this review" button at the bottom to remove it completely.

How do I delete my account?

Open the Profile tab, tap Settings, then Delete Account. This removes your reviews, bookmarks, reports, and anonymous user ID from our backend within a few seconds. Backups are purged within 30 days.

Is an account required?

No. The app works fully without signing in. If you tap "Sign in with Apple" we use that to keep your reviews synced across devices, but you can use the app anonymously.

I saw an inappropriate photo in a review. What do I do?

Tap the photo, then tap the flag icon and choose a reason. After three distinct reports a moderator reviews the case and can remove the photo globally so no one else sees it. You can also email us directly.

A menu item shows the wrong details (price, allergens, availability).

Open the menu item, tap "Report a problem," choose the category, and add a note. Catalog edits require moderator review (we never let community reports change allergen info unilaterally, for safety).

Why does the app request location access?

Only to auto-select the nearest theme park when you tap "Use my location." We do not store or transmit your GPS coordinates. You can use the app without granting location access by selecting a park manually.

What does the "Shark Score" mean?

The Shark Score is Theme Park Shark's editorial score from his own video review, parsed from the TikTok bite review. It sits next to the community score so you can compare the pro take against what other fans think.

An item I loved is marked "Not currently available." Why?

Theme park menus change constantly. The app's freshness engine tracks community confirmations and reports, so if enough recent visitors say an item is gone, we flag it until someone confirms it's back. Tap "I just ate this" whenever you eat something to keep the catalog honest.

How do I request my data?

Email us from the address you use in the app (if any). We'll send you a copy of your reviews, bookmarks, and reports within 30 days.

I still have a question not listed here.

Email support@themeparkshark.com. Include your device model, iOS version, and a screenshot if relevant.